Tag Archives: cultures of trust

Culture: Who do we want to be, together?

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I have talked with staff this week about together creating the conditions for all of us to grow as a community of learners, through fostering an environment of high support and high challenge. Our staff have been preparing for the return of students and coming together to work through the idea of organisational culture, including hearing from students about their experiences of and insights into our school culture.

We have been wondering: Who are we now, and who do we want to be and become?

Peter Drucker famously said that “Culture eats Strategy for breakfast”, implying that strategy falls flat without a positive culture that empowers and supports the people in an organisation to enact the strategy. While most would agree that culture is important in organisations, it is one of those fluid, nebulous, and slippery terms that evades clear definition. Richard Perrin defines organisational culture as “the sum of values and rituals which serve as ‘glue’ to integrate members of the organisation.” The metaphor of glue is central; culture binds individuals together as a collective. Culture is about those things we share, consciously and unconsciously. When I think about culture, those things we share, or aim to share, include:

  • Purpose – Our shared why.
  • Values – What underpins our beliefs and actions.
  • Stories and symbols – What we say about ourselves, to ourselves and to others.
  • Relationships – How and who we are with each other.
  • Behaviours – How we do things around here.
  • Language – How we talk around here.

Herb Kelleher famously said that “culture is what people do when no one is looking.” We perform culture through our presence and our actions, seen and unseen, accepted and challenged. As Lieutenant-General David Morrison’s oft-cited message goes: “The standard we walk past is the standard we accept.” We become enculturated through our immersion in a culture and our observations of how a place and its people present, interact, and operate. As a new principal to a school this year, I am at the outset of my own journey of enculturation; of absorbing, being influenced by, and being initiated into, an existing culture.

In their work on culture this week, our staff were guided by organisational psychologist Hayley Lokan, from ISC Consulting, who described culture and both intangible and palpable. She shared Robert Kreitner and Angelo Kinicki’s definition of culture as “the set of shared, taken-for-granted implicit assumptions that a group holds and that determines how it perceives, thinks about, and reacts to its various environments”. Hayley likened culture to an iceberg and challenged us to look beyond the visible aspects of culture to interrogate our deep-seated assumptions. It reminded me of one of the findings from my PhD study: that in order to change our behaviour we often need to change our beliefs. In order to shift culture we need to challenge our norms, and our accepted attitudes, beliefs, and behaviours. Story, symbols, rituals, and traditions are important markers of and continuers of culture, but we need to be honest about those things that we allow to continue that are not aligned with our moral purpose or current community. Context, as always, is Queen, and our communities and their needs change over time.

This week’s staff workshops and student panel on culture revealed insights into the school. Staff described the school’s culture as supportive, caring, welcoming, inclusive, kind, collaborative, friendly, aspirant, dedicated, proud, respectful, hard working, and with a mixture of tradition and trailblazing dynamism. Students in a panel discussion described the culture as safe, caring, close-knit, empowering, inclusive, and one in which students feel encouraged to be their best while being supported during times of difficulty. In exploratory discussions about the future of our culture, staff began to wonder about how we might elevate wellbeing, agency, and celebration of the diversity of the individual, to strengthen what is great about our culture and to grow with our community.

If we can build and maintain a culture of trust in which there is openness, honest and gracious feedback, diverse voices, varied aspirations, and a commitment to lifting each other up, we can all learn, lead, be well, and be in community with one another. We will continue to ask ourselves, our students and our wider community:

  • What about our culture do we want to keep?
  • What about our culture might we like to change or develop?
  • What are our next steps to move forward with intentionality?

Staff development and wellbeing

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Wellbeing is an area in schools that is becoming increasingly important, including the wellbeing of staff. Being well, and being an organisation that supports staff to be well, is complex. This is especially true in schools where work comes in intense, relentless waves, and caring for others can deplete staff resources for looking after themselves.

Staff wellbeing is more than free food and fitness classes, although these can be nice to have. Nurturing staff wellbeing might take various forms, such as providing initiatives that support staff health, modelling sustainable work-life behaviours, maintaining predictable timelines, ensuring clear policies and procedures, streamlining communication, considering workload issues, ensuring a range of internal and external support mechanisms are available for staff, recognising staff efforts, celebrating staff achievements, leading with empathy, and making decisions with the needs of staff in mind.

Meaningful work, a sense of community, shared values, and a feeling of ‘fit’, are also important. Investing in staff professional learning, valuing staff by supporting them in pursuing their own goals, and working to develop staff sense of belonging to community, are ways to foster staff wellbeing. We feel buoyed when we feel that through our work we are part of something bigger than ourselves and that we are making a positive difference beyond ourselves. We want to know that what we do matters. And we want to be able to contribute professionally without eroding our own wellbeing or burning out.

Collaborative, vibrant cultures of trust allow staff to flourish. I have often quoted an excerpt from Susan Rosenholtz’s 1991 book Teachers’ workplace: The social organisation of schools. She describes educators in effective schools as “clumped together in a critical mass, like uranium fuel rods in a reactor” (p. 208). I love to imagine a school’s staff as a mass of fuel rods, huddled together and buzzing with an energy that feeds the group, creating fission that results in a chain reaction of positive changes rippling through the organisation.

Somehow, in 2020, in my teaching and learning portfolio at my school, we managed to review and redesign our student school reports, craft a Teaching and Learning Philosophy, and develop Learner Attributes that describe the qualities of lifelong learners that we aim to cultivate in our students. All while working with Executive and Council to finalise the school Strategic Plan. In addition, we managed to develop a refreshed staff development model, which I am thrilled to launch with staff this week as they return for the new academic year.

Importantly, the staff development model has emerged out of collaboration and consultation with staff in all areas of the school, in all sorts of roles (from teaching to administration), from multiple faculties and multiple year levels. The meetings I had last year with groups of staff passionate about the professional growth of themselves and others were always energising and left me filled with excitement for the possibilities. Emerging as it did from people within the school, I am pleased that the resulting model aligns with the best of what research says provides meaningful opportunities for professional learning, and with my own belief that staff development should be focused on growth and support, and on trusting and empowering staff to develop themselves in ways that are meaningful to them.

The staff development model builds on what has existed previously. Key features include:

  • Alignment with school strategy while honouring individual needs.
  • Opportunities for all staff, not only teaching staff. We are and educational organisation committed to the development of all our people, so staff development needs to reflect this.
  • A focus on staff individuality and agency. The COVA principles apply: choice, ownership, voice, and authenticity.
  • A range of development and review processes that include self-reflection against professional standards, goal setting, easy-to-generate feedback from appropriate stakeholders, and intentional, supportive conversation.
  • A suite of options from which staff can choose, with differentiation for career stage, professional interests, and vocational aspirations. These options were developed by a range of staff who know their colleagues and the school culture. I’m eager to see how they are received and taken up.

I look forward to building on the foundation of this model, and working iteratively with staff to improve it over time based on staff needs and feedback. Tomorrow, staff return and we will feel the buzz of the beginning of another year, grateful to be together (although at a physical distance appropriate for our COVID-19 times) and ready for what lies ahead.